At Zayla Shots Relations, we are committed to providing quality photography equipment and ensuring customer satisfaction. Please read our Return and Refund Policy carefully before making a purchase.
1. Eligibility for Returns
You may request a return or exchange within 3 days of receiving your order, under the following conditions:
- The item is defective, damaged, or incorrect.
- The item is unused, in its original condition, and with all original packaging and tags intact.
We do not accept returns for:
- Change of mind
- Used or physically altered products
- Products without original packaging or accessories
2. How to Request a Return
To initiate a return, please email us at 📧 [email protected] within 3 days of receiving your item with the following:
- Your name and contact information
- Order details (item name, date of delivery)
- A brief description of the issue
- Photos of the item, if damaged or incorrect
Our support team will review your request and respond within 2 business days.
3. Return Process
- Once approved, we will provide instructions for returning the item.
- You must return the product within 5 days of receiving return approval.
- The customer is responsible for return shipping unless the product was received in a defective or incorrect condition.
4. Refunds
Since we operate on a cash on delivery model, we do not issue monetary refunds. Instead:
- A replacement product will be sent for valid return claims.
5. Late or Missing Returns
If the item is not returned within the specified time frame or is returned in a used/damaged condition, the return will not be accepted.
6. Contact Us
For questions or assistance related to returns and refunds, please contact our support team:
📧 Email: [email protected]